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Audience safety at concerts

12.8.2020

Updated 20/10/2020.

Welcome to UMO Helsinki Jazz Orchestra’s concerts in the autumn season 2020. All our concerts will be provided responsibly and according to official guidelines, to ensure safe concert experiences for both our customers and our staff. 

To maintain physical distance of 1–2 m between people, we have reduced tickets and will leave empty rows and seats between customers. We have also cut out intervals to reduce moving and queuing. Each venue may have their own specific safety arrangements, so please review venue’s own guidelines before attending the gig.

There will be many great concerts – let’s work together responsibly to prevent the spread of the coronavirus!

Do not come to concerts if you’re ill or have any symptoms of flu 

Please do not come to concerts, if you’re ill or have even the slightest symptoms of flu, if you have been in contact with anyone ill, or if you have travelled to Finland in less than 10 days from a country with travel restrictions. Naturally, also UMO Helsinki Jazz Orchestra’s soloists and conductors who travel from abroad do quarantine and/or Covid-19 tests before attending the concert.

We have expanded our ticket return policy. You can return your tickets even 1 hour before the concert and get your money back, without a medical certificate. Please note that the service charges included in the ticket price are non-refundable. Lippu.fi returns must be made via this online link.

Good hand and cough hygiene

Take care of good hand and cough hygiene. Hand sanitizer is provided at the venues and hands can be washed in toilets. Cough into a tissue or your sleeve. 

Safety distance  

A 1–2 m distance must be kept between customers at all times, also when entering and leaving the auditorium and also in queues for the toilets, café, lifts, ticket pickup, etc. Note the personnel’s guidance, announcements, signs etc. at the venue. You cannot freely swap seats in auditorium. 

Masks and gloves 

We recommend using face masks at our concerts (see the updated recommendation of Finnish institute for health and welfare). Feel free to use also gloves. Please bring masks and gloves with you. 

No cloakroom 

To reduce contacts, there are not cloakroom services at the venues. You are allowed to take the belongings to the auditorium. 

No printed programmes, no album selling 

To reduce contacts, we are not giving out printed programmes. The programmes will be provided online at our website umohelsinki.fi/set on concert day. We are not selling albums at the concerts for the time being. 

Thank you for co-operation! Welcome to concerts! 


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